Everything you want to know.

Free check, even if you don't know what is broken. We always discuss the possible solutions with you before we start.

When we replace a part, your data normally stays where it is. Still, always make a backup before you bring the device in.

Make a backup first. Keep your Apple or Google password and the device's PIN at hand, as the repair sometimes needs them.

In rare cases an extra part is needed to make the device work properly. If that costs extra, we discuss it with you first.

With a crack where the device still shows a picture, we replace only the top glass layer where possible. If only the inside is broken, only the LCD. On some models the screen can only be replaced as a whole.

For some charging port or audio repairs the complete screen with glass has to be replaced. You then get a brand-new screen and charging port.

There are three kinds: OEM (made by the manufacturer for repairs), refurbished (original parts that are reused) and AAA+ (from another manufacturer, colours can be slightly lighter). We discuss beforehand which kind suits your device.

You get 6 months warranty on the new part we replaced. It does not cover scratches and other cosmetic damage from use or damage from drops, water, bending or pressure. Please note: your device's factory warranty may lapse when a non-authorised company opens it. We cannot guarantee water or dust resistance after a repair.

We cannot guarantee that. We seal the device as well as we can, but we advise against showering with your phone.

Opening the device usually means removing the screen protector. You will not get it back.

Just walk in, no appointment needed. Prefer a particular day? Then pick a preferred day in your request. We confirm it with you.

Yes. First send your request and choose ‘I'll send my device’. You then get the address and packing tips with your reference. How to send your device.